Refund policy
Returns & Refund Policy
We want you to be happy with your MycoBrew purchase. If there is a problem with your order, please contact us and we will do our best to put things right.
Returns
You have the right to cancel your order within 14 days of receiving it, subject to the exclusions below.
To be eligible for a return, products must be unopened, unused, in their original packaging and in a condition suitable for resale.
Because MycoBrew products are food products, we cannot accept returns of products that have been opened, used or had their seals or packaging broken, except where the product is faulty, damaged or not as described.
Please contact us before returning any products so that we can provide the appropriate return instructions.
Damaged, Incorrect or Faulty Orders
Please inspect your order when it arrives.
If your order is damaged, faulty, incorrect or you receive the wrong product, please contact us as soon as possible with your order details and, where appropriate, photographs of the issue.
We will assess the problem and arrange a replacement or refund where applicable.
Nothing in this policy affects your statutory rights.
Refunds
Once an eligible return has been received and inspected, we will notify you of the outcome.
Approved refunds will be made to your original payment method. Your bank or payment provider may take additional time to process the refund.
Where you exercise a statutory right to cancel an eligible online order, any refund of standard delivery charges will be handled in accordance with applicable UK consumer law.
Return Postage
Unless an item is faulty, damaged, incorrect or not as described, you will normally be responsible for the cost of returning it to us.
We recommend using a tracked postal service, as we cannot be responsible for returned parcels until they are received by us.
Cancellations Before Dispatch
If you wish to cancel or change an order before it has been dispatched, please contact us as soon as possible. We will do our best to accommodate your request, although we cannot guarantee that an order can be changed once processing has begun.
Return Method & Costs
Returns must be made by post. Customers are responsible for arranging and paying the cost of return postage for unwanted items. We recommend using a tracked postal service.
If an item is faulty, damaged, incorrect or not as described, please contact Mycobrew before returning it so that we can provide the appropriate return instructions.
Refund Processing Time
Once an eligible return has been received and inspected, approved refunds will be processed within 5 business days to the original payment method. Your bank or payment provider may take additional time to make the funds available.
Contact Us
If you have any questions about a return or refund, please contact MycoBrew using the contact details provided on our website.
MycoBrew Ltd
United Kingdom
Website: mycobrew.co.uk
